How can I place an order?
Create an account and place your order online by finding the product(s) you would like to buy and adding them to your shopping cart. When you’re ready click on ‘checkout’ to confirm your order and make a payment. You can make an order at any time, 7 days a week, 24 hours a day.
If you have any difficulties placing your order, please call or email us and we’ll be more than happy to help.
How do I track my current and past orders?
Your order history can be found in your account under “My Orders”.
How can I pay? Local Transactions – There are several ways you can pay for your order:
1. Use our secure payment system via PayPal
2. Transfer funds directly to our bank account in Hong Kong account no.
3. Reserve your shopping and collect and pay when you next come into our store
4. Order your goods online and pay with cash or a cheque on delivery make all cheques payable to:
International Transactions – All our prices are listed in Hong Kong Dollars and we accept payment using PayPal.
How do I make changes to my payment details?
We do not save your payment details in our system, so you must sign in to your account before making a final purchase and enter your payment details each time you buy from us.
How do I use my promotional code?
If you have a coupon, you will need to enter the code before checking out. Unfortunately we are not able to backtrack the transaction for missing coupons once your order has been processed.
Can I change the date and time of my delivery or collection?
We normally deliver all orders from the online shop on a Tuesday or Friday, if you would like to change the date or time of your delivery please call us to let us know or inform us when we call to confirm the delivery date.
Rushed orders can be arranged but additional carriage charges may apply, please call or email us to arrange for urgent deliveries.
Can I have my groceries delivered to an alternative address?
You can write us a note in the comments section during checkout if you want us to deliver your shopping to a different address to the one you have listed. Alternatively, please let us know of any changes when we call to confirm your delivery date.
How much does delivery cost?
Orders under 800HKD incur a delivery charge of 100HKD, which is added to your final bill. All orders over 800HKD come with free delivery so it’s worth stocking up!
How will my groceries be delivered?
We deliver on working days so you should expect a confirmation call from us one working day before the actual date of delivery. If you have any special delivery requests, please let us know through the “comments” area on the checkout page and we will do our best to accommodate your request.
What do I do if I have missing items on my delivery?
If you haven’t received the entire order as it’s listed in your order confirmation please let us know within 2 working days.
What if I’m not in when you deliver?
We like to ensure your goods are delivered safely to you on your doorstep, but if this is not possible please inform us when we call to confirm the delivery date and have someone sign off the delivery.
What if I’m sending something as a gift?
If you are buying a gift for friends/families or simply for someone else, please advise on the “comments” area during checkout should you wish to have any special message or gift card to be included when it is delivered.
Where do you deliver?
Locally – We deliver to all areas of the Hong Kong Island, Kowloon and New Territories (EXCEPT outlying lslands – we don’t have boats sorry!). Please contact us to arrange delivery alternatives where necessary.
Internationally – We do deliver to China and countries outside of Hong Kong via Fedex. The total courier charges, local taxes and customs duties will be added to your final bill so please call us to arrange for a quotation prior to sending in your order.
Some countries, particularly China, have strict rules and regulations to import food products. If you are ordering food from China, please call us before paying for your order as all payments through PayPal can only be refunded minus the transaction fee.
What if I’m not happy with any of my grocery items?
If you have a complaint you can email us using the Contact Us link at the top of the page but unfortunately we cannot replace any expired or spoiled goods once they have been opened.
What if I wish to return a product or item?
If you wish to return a product to our shop for a refund or exchange, please send the item back to us with your order confirmation email or delivery note within 7 days from the date of delivery. We are only able to give full refunds on unopened items.
Please allow 2-4 weeks for your refund to reflect on your credit card statement.
If you have any questions about packaging or product descriptions please let us know before you order.